jasonbrooks

Jason Brooks is an experienced professional at Innovate UtilityCX (IUCX), specializing in premier utility customer service and advancing utility CX through collaboration and innovation. With extensive experience supporting the IUCX conference and utility conferences in 2026, he contributes to customer service conference programs, industry case studies, and events like CS Week and Engage 311. He also helps strengthen partnerships and networking opportunities that enable utilities to improve customer engagement, operational performance, and modern service strategies.